Frequently Asked Questions

Questions about art

An original print is a cleverly hand-crafted design, pressed into a bespoke artwork. For example a screen print, lithograpgh or etching. Unlike art prints, these aren’t reproducible. Simply put, once a piece has sold, there will never be any more like it.

The many names and options associated with art prints can be mind-boggling (like giclee), but here at Turua Gallery, this is all you need to know: 

These prints depict either high-resolution images of original artworks, or clever digital illustrations. Depending on the kind, art prints can be open edition (unlimited prints), or limited edition, which ranges in availability from 200 to a competitive 10 prints. Most commonly, these works are printed on high quality archival paper with archival inks, which are known to be long lasting.

The difference is all about reflection and UV protection.

Museum glass has 99% UV protection and is non-reflective - they actually use this in museums!

Conservation glass has 99% UV protection, but is reflective.

Ultravue has 70% UV protection and is non-reflective - this is our preferred option - it's very good protection for artwork in our NZ environment and being non-reflective you can see the piece clearly.

We don't recommend standard glass as it's highly reflective and only offers about 30% UV protection which means your artwork will fade.

We do offer bespoke framing for any works purchased in the gallery.

Yes absolutely - many of our artists offer commissions (we do have some who don't). Please get in touch with Melissa at the gallery to discuss your personalised piece. Contrary to popular belief, commissions are no more expensive than pieces bought directly from the gallery walls.

Viewing Artwork

Yes! You can arrange a viewing outside gallery hours by emailing Melissa at to arrange a time.

If you are Auckland based we offer a 24 hour appro service where either you can collect the artwork from the gallery, or arrange for us to bring it to your home.

Make sure you're signed up to the Turua database by going to the subscribe page on this website and selecting the artists you're interested in. We'll email you details of any pre-sales, shows and new artwork from your selected artist or artists.

We love contemporary, original artwork from New Zealand artists. Please email Melissa at the gallery with a link to some examples of your work, or include some images within the email and an indication of pricing so we can consider if your work would be a good fit for our gallery.


You are able to pick it up from the day after the exhibition closes.

Once an exhibition is over, pieces would usually be shipped on the following Tuesday after an exhibition closes. This is so pieces are not in transit over a weekend (we are closed on Mondays).

Join the gallery database by heading to our subscribe page on the website.

Packaging & Delivery

We despatch Tuesday to Friday as the gallery is closed on a Monday. We despatch within 24 hours during this time. Weekend purchases will be despatched on a Tuesday.

Depending on the item, the pieces will either arrive in a courier bag, a tube, or a box. Tissue and/or bubble wrap is used for protection when needed.

We will get your piece wrapped and shipped within 24 hours and the targeted service we use will take anywhere between 1 and 3 days depending where in NZ you are.

Yes we do! Simply click the 'Enquire' button under the artwork and an email window will appear. Send your address details and we will get back to you with a shipping cost.

Please note: these costs are only valid for 24 hours

Please note: International deliveries may incur duties, customs charges and taxes, charged by the customs service of the destination country. The incurred charges are often charged to you by local customs once your artwork reaches its destination port. Please refer to your local customs authority for information

Yes absolutely! Simply select 'Pick up' when you get to Delivery Method in the cart.

There might be something we can arrange for you - please contact Melissa at the gallery to see what we can do.

Please check your piece/pieces before signing to accept delivery. The gallery is not responsible for any damage caused in transit. In the unlikely event any damage occurs, please ask the courier to make a note of the damage. Then you'll need to email photos of the damaged packaging and the damaged artwork to Melissa at the gallery within 12 hours and we will contact the courier company directly.

Yes we do! We wrap artwork extremely carefully, with added layers of protection when we ship a glass framed piece.

We need to make sure your artwork arrives in perfect condition so we package each piece with care and appropriate materials before shipping. But the good news is there are no extra charges for rural delivery.

Due to the oversized nature of some items, we need to use specialised delivery options. In these cases we arrange a custom shipping price for you. To arrange this please hit the "Enquire" button for the piece you're interested in and we will contact you.

Gift Cards

A digital print card is immediately sent via email to either you, or the lucky person receiving the gift. This can then be used to purchase any of our artwork online.

A printed gift card is a postcard sized physical gift card. This will be sent out to you or the lucky recipient, and can only be used in-gallery.

Yes you can. For example if you had 2 gift cards, each with a different amount, you can use these either online (if they're digital gift cards) or in-gallery (if they're physical gift cards).

Gift cards are valid for 1 year from purchase.

Yes a gift card can be used as part payment on a greater value. You would just enter the gift card code which deducts the amount and then you pay the difference using your desired payment option.

Returns & Refunds

Unfortunately we do not offer refunds or credit note for a change of mind.

Is there anything else you'd like to know?

Pleaseemail usand we'll get back to you.